Refund Policy

Refund Policy

Effective Date: September 07, 2023

Thank you for shopping at Gear Vibe Express!

At Gear Vibe Express, we are committed to providing you with high-quality products and a positive shopping experience. We understand that there may be situations where you need to return or refund a purchase. This Refund Policy outlines our guidelines for returns, refunds, and exchanges.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

- Defective or Damaged Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or a refund, including any shipping costs.

- Incorrect Item: If you receive an item that you did not order, please contact us within 5 days of receiving the item. We will arrange for the correct item to be sent to you, or you can request a refund.

2. Returns and Refund Process

To initiate a return or request a refund, please follow these steps:

- Contact our customer support team at gearvibeexpress@gmail.com or 929-445-0494 within 5-7 days of receiving the product.
- Provide your order number and details about the issue, including clear photos if the item is damaged or incorrect.
- Our customer support team will assess your request and provide instructions on how to proceed.

3. Non-Refundable Items

Please note that certain items are non-refundable:

- Personalized or customized items.
- Items that have been used or worn.
- Items without their original packaging or tags.

4. Shipping Costs

Shipping costs for returns will be covered by Gear Vibe Express in the following cases:

- Defective or damaged products.
- Incorrect items sent.

For all other return reasons, including change of mind, the customer is responsible for return shipping costs.

5. Processing Time

Once we receive your return request and the returned item, we will process your refund or exchange within 2-14 business days. Refunds will be issued using the original payment method.

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team at  gearvibeexpress@gmail.com or 929-445-0494.

7. Changes to this Refund Policy

Gear Vibe Express reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

By making a purchase from Gear Vibe Express, you agree to the terms and conditions outlined in this Refund Policy.

Thank you for shopping with us!

Gear Vibe Express
gearvibeexpress.com
gearvibeexpress@gmail.com
929-445-0494